Troubleshooting and limitations
Fixes for common stingsby problems, such as missing commands, failed bans or missing reports, and what the bot can't do.
Troubleshooting
| Problem | Fix |
|---|---|
| Slash commands don't appear | Wait a few minutes and press Ctrl+R. Staff commands need Manage Server (or Manage Messages for /clear). |
| A test account wasn't banned | Is it staff or exempt? See Who is never banned, then run /security scan. |
| Orange “ban FAILED” report | The bot's role is too low or it's missing Ban Members. See role order. |
| A banned account got no DM | They blocked the bot or turned off DMs from server members. Stingsby also skips the DM when it can't ban the user, so nobody is told about a ban that didn't happen. |
| The Unban button says I can't | You need Ban Members, and so does the bot. |
| No reports in the log channel | The bot needs Send Messages and Embed Links there. /honeypot status shows the problem. |
| Replies in the wrong language | /config shows the current language and whether it's automatic. Pick one in its 🌐 Language menu. |
| Descriptions still in English | Discord caches them. Press Ctrl+R and check your app language. Arabic has no Discord app language, so its descriptions are always English. |
/clear found nothing | Only the newest 2000 messages per channel are checked, pinned messages are skipped, and you need Manage Messages in each channel. |
Limitations
- Early access only. Stingsby is in an early stage of development and isn't open to the public yet. Features, texts and settings may still change between versions. Ask for access in the support server.
- Spam that skips the honeypot isn't caught, unless duplicate detection is on and the account posts the same message in 3 or more channels. Keeping the trap at the top and open to everyone makes this unlikely.
- Accidents happen. A member who ignores the warning gets banned. The warning and channel topic are there to prevent it, and bans can be undone.
- One trap channel per server. Threads inside it are covered too.
- Deleted messages can't be restored. 7 days is the most Discord deletes on a ban.
- The scan checks settings, not members. It doesn't need access to your member list.